I spent 30 years in the software development industry, leaving before I wrote a mobile app, alas. But the tale of Penultimate 6.0, Evernote’s latest revision to its only in-house handwriting input app for iOS, is a classic tale of software acquisition disaster.
I got heavily into the Evernote (EN) ecosystem in February. I got all of EN’s free apps for the iPad, and deleted most except for Evernote itself, and for Penultimate. It was a cool little hand-notetaking app, with a zoom-and-drift handwriting interface that was unique as far as I know. You zoomed in on your page, turned on drift, and the “paper” would scroll under your finger or stylus at your writing speed. Handwritten notes were easier to get into EN with Penultimate than by photographing a piece of paper, even the fancy Moleskine/Evernote notebooks. So, if I needed to handwrite and didn’t need/want real paper, Penultimate was a good tool. I have two other handwriting apps on my iPad, and have tried half a dozen more. I’ve used the others for special-purpose stuff, but I kept coming back to Penultimate for basic handwritten input. Still, I was always nervous — EN had bought Penultimate from its original developer, and hadn’t put a lot into updates. I was afraid it would be abandoned, like Evernote Hello.
No more. The Penultimate user community is up in arms over the unusable complete rewrite that Evernote unexpectedly foisted on us on Thursday 11/13/14.
Some of it is just quality assurance issues: Crashes. Pen response time lagging unusably. Glitches in drawn characters or objects. This is stuff that you’d expect from a major overhaul. If it were just that, I’d grit my teeth and wait.
But there’s more. No more drift adjusting itself to your writing speed — the major advantage of the the app (in my opinion) is just gone. Poof. No more landscape input, either. That’s a deal breaker for me, as well. I take my iPad out of landscape mode only under duress (i.e., to use an iPhone app or an insanely great iPad app. Penultimate was never insanely great, and now it’s just insane.)
A lot of people are also complaining about the removal of pages within the notebooks — now a notebook is just a long scroll of scribbling rather than a paged book. This one doesn’t surprise me, though. Those pages were never supported over in EN; they came over to EN as a series of images — not even numbered images. Now you just get one long continuous image both in Penultimate and in EN. Yes, your handwriting is still scanned and put through OCR and indexed, but it doesn’t help much in a long notebook.
I never depended on that, though. I kept my Penultimate notebooks short, sensing after 30 years’ experience that if a software company doesn’t support a feature in its premier product, it won’t last long in auxiliary ones.
As well, you can’t store your work in Penultimate any more; you have to use EN to save your work. Folks who had notes only in Penultimate found that those notes were — just gone. Again, I am not surprised — EN is in the web services business, not the app business. If something doesn’t cause people to use their web service, it serves no purpose for EN. I feel for the stand-alone users who lost all their notes, but… well… it was inevitable. EN does not make money from you storing your work on your iPad alone. Still, EN could have warned its users that stand-alone notes were going away. They didn’t.
I’ve come out of the whole business pretty clean; I managed to re-install the old Penultimate, convert all my notes to PDFs, and upload them in that form to EN. I’m now playing with other handwriting apps, and mourning the zoom-and-drift writing feature. I have two handwriting apps — Notability and Noteshelf — that will let me upload to EN. Notability has the better interface, but Noteshelf has tighter integration to EN. I may spend another few bucks and try GoodNotes as well, even though I was unimpressed back in 2013 when I gave its free version a try.
—– Update 11/18/14 12:30 PM. I’ve settled on Noteshelf for its tighter Evernote integration. Noteshelf notes go to Evernote as images rather than as a PDF, which is the only option in Notability. Also, if I make changes to a note, Noteshelf will update that note automatically in Evernote; with Notability a changed note goes to Evernote as a new note and I have to go back through and cull versions by hand.
I’ll also be investigating (cringe) Microsoft OneNote. If it’s even available for iOS (I don’t know) maybe it’s worth a shot. It’s hard to trust a company that is, bluntly, ignoring customers’ data loss issues.
—– Update 11/19/14 11:41 AM. I did a little digging on Google and LinkedIn. It is as I suspected: the original developer of Penultimate left Evernote’s employ in July, just over two years from Evernote’s acquisition of Penultimate. Now, I don’t know this happened, but I saw it go down three times as an employee of acquired software companies:
- Original developer gets two-year contract as part of the acquisition deal.
- Original developer and new owners see the future of the software differently.
- Original developer leaves acquiring company as soon as he legally and decently can.
- Several months after the developer’s departure, a new “version” of the software is released, containing not one line of the old software’s code.
If this scenario is the one that has gone down at Evernote, then the old incarnation of Penultimate is dead, dead, dead. Evernote will never revise it, nor re-release it as an alternative. There may be legal issues; there are almost certainly technical issues that the current development staff don’t understand and can’t ask the old developer about any more. They may re-develop some elements of the old software (and probably will, given the outcry) but not one hexadecimal digit of old Penultimate will ever be re-used.
—– Update 11/21/14 10:15 AM
Evernote issued a handsome apology on 11/19/14. To me, though, it was significant that
- Penultimate 5 isn’t coming back despite the unusable update.
- Data loss is still being awkwardly ignored.
I still like the Evernote cloud service, and nothing has been lost or compromised from their cloud, but at this point I don’t trust their app development process. If I can use a third party app to do what an Evernote app does, I will.